Staffing at healthcare facilities across the country is complicated, time-consuming, and fraught with opportunities for mistakes or missteps – and this was before the COVID-19 pandemic. As a result, the industry suffers from gross talent shortages and employee burnout, putting the sector into crisis mode. Healthcare organizations need to consider how to streamline staffing processes and build in workforce agility to position themselves for the future. Workforce flexibility will become increasingly vital to driving organizational agility and resilience.
A Vendor Management System (VMS) can provide an automated process to find, schedule and manage healthcare staff. Users receive valuable and meaningful data to make informed hiring decisions, allowing facilities to control staffing via one centralized platform. Work processes are streamlined, and efficiencies are gained, saving time and resources.
Cross Country Healthcare invested in a national study of senior healthcare leaders to enhance its expertise in healthcare technology by gaining a pulse on the current state of VMSs in hospitals and healthcare facilities. In addition, we learned about the adoption, usage, strategic objectives, and challenges of VMSs in healthcare organizations and their role within the broader technology ecosystem.[i]
Forty percent of the survey participants said they currently use a VMS, 31% didn't know if they did or not, and 29% said they did not use a VMS. The participants cited more than 30 different VMS platforms, ranging from sophisticated and comprehensive end-to-end systems to rudimentary systems based on SharePoint, Google or Microsoft.
In our experience, a fully-functional VMS will provide visibility into the external workforce and deliver on seven core benefits, including:
- Increased visibility and transparency of the workforce. Use one platform, which can be rebranded for each facility, to create and approve projects and requisitions, compare and interview candidates, extend offers, manage the onboarding and off-boarding processes, track leave, vacation and PTOs, and create and approve invoices.
- Improved organizational efficiency. From contract hiring to permanent placement, organizations will have access to an intuitive healthcare VMS that keeps critical information in one place. Review candidates, invoices, and time card submissions in one centralized platform.
- Reduced costs. More efficiently use resources and gain staffing transparency, enabling better cost control and ensuring competitive vendors. It will also help to identify overspending and improve overall budget management.
- Compliance confidence. Get dynamic, task-driven compliance with increased visibility for clients, suppliers and end-users. In addition, it includes insight and completion of all required certifications and automated reminders for expiring credentials to ensure timely renewals.
- Reduced risk. Access quality talent who have already been credentialed, reducing time on administration and ensuring consistency of care. Restrictive access is used to protect health information, and SOC 2, Type 2 certified internal controls are in place to safeguard customer data.
- Better flexibility. Robust analytics help create flexible tools such as a customized front-end report builder, including dashboards, key performance indicators, onboarding status, activity, and spend summaries. Gain access to supplier scorecards to aid performance management and assess how labor is best utilized.
- Time savings. Simplify and streamline recruitment in real-time with an automated process for most recent and standard requisitions that rely on end-user personas. The VMS shares vacancies with all vendors and returns a list of vetted healthcare staff to reduce unnecessary interviewing time. This means less time spent hiring, staffing, and invoicing and more time delivering quality patient care.
To learn more, download the white paper by visiting LINK.
This national survey was conducted with 153 senior administrators, IT personnel and other roles responsible for the selection, implementation and/or use of a VMS system at large hospitals, clinics and other types of healthcare facilities that hire healthcare staff. The online interviews were conducted from December 14, 2021, to January 6, 2022, by Bredin, an independent market research company located in Boston, MA, using a National Web Panel.